I hit the ground running. Every time.
More than a decade of leading with curiosity, letting research guide the decisions and shipping solutions that last.
Selected workSelected Works
AI-Powered HVAC Analytics
Led three rounds of research to turn an AI HVAC platform from a distrusted “report” into a transparent daily tool. Trust climbed 50 → 75 and UX-Lite rose past the global benchmark.
View case studyCommercial Smart Thermostat
Joined late as solo designer with one week for the home screen and eight weeks for the full thermostat. Adapted to late-breaking hardware limits in real time and shipped a working prototype that leadership praised.
View case studyGI Patient Intake
Research showed patients wouldn't use the planned desktop email form, so I pivoted intake to an SMS-to-mobile flow. Same-day cancellations fell 30%, completion hit 96%, and nurses got 10 minutes back per procedure.
View case studyNurse Registrar Workflows
Researched and designed for a new user group on a clinical platform. Registrars thought in due dates, not tasks, so I built a registry screen around submission deadlines and onboarded all 20 pilot sites.
View case study